1. Shipping Policy
We will try to ensure your order will be quickly processed and safely delivered.
We can ship products anywhere in Queensland using the shipping method of your choice. When you place an order we will estimate delivery dates based upon the availability of your item(s), shipping method selected and your shipment’s destination.
Items in stock will typically ship out in 2-3 business days.
a. Shipping Charges
Our shipping charges are determined by the weight and size of your order and shipping method selected, excluding applicable sales tax. Deliveries that fall within the Brisbane/Gold Coast/ Sunshine Coast areas and that meet our minimum order requirement, will be shipped Free Into Store.
b. International Orders
Some products cannot be shipped to international destinations so please submit a message to us from the Contact Us page if you would like to discuss international ordering options.
2. Return, Exchange Policy, Cancellations
Our goal is to ensure your complete satisfaction with your purchase.
If you are dissatisfied with your order for any reason, you can contact us to discuss the options available to you. Refunds for items returned within 15 days of the purchase date will be credited in the full amount (excluding shipping charges) and the same form as the original payment type. Any claims for damaged order or missing items must be received within 2 business days of receipt of package.
In case following conditions are not met Thomas Textiles reserves the right to charge 30% restocking fee or refuse the return.
- the items must be returned for refund or exchange within 15 days of original purchase
- items and packaging must be received in new condition
- Return Authorisation Number must be clearly marked on the shipping box
- return package must include copy of the original invoice.
Before returning package you need to contact Thomas Textiles to receive a Return Authorisation Number (number to be placed on returning package). You can use our listed phone number or e-mail [email protected].
If you would like to cancel your order, you can do so provided that the order has not yet been shipped. If the item you want to cancel has been shipped, the order cannot be cancelled. However, if you still wish to return the item for a refund, see our above mentioned Return policy.